FAQs

For general questions relating to IR35, Tax advice, contractor payroll services please contact us on 0870 609 3527 or directly via the online enquiry form. For specific answers for questions relating to Norla Services please continue to browse this page or alternatively use the quick links on the left hand side at the bottom of this page.

Invoices and timesheets

Please note that without some record of the hours/days you have worked we cannot raise an invoice for your services. Your timesheets must be entered via our online portal.

It is important to ensure that you submit your timesheets correctly, promptly and in line with your agency or client’s pay schedule. Norla Services will communicate this to you when we set up your contract with your agency/client. This will allow Norla Services to submit your invoice on time and so avoid any delays in receiving payment.

We undertake to submit your invoices accurately and on time. Our back office systems and processes are specifically designed to ensure this providing we have received a timesheet. However, if payment from an agency/client is delayed because of a mistake made by Norla Services, we will anticipate payment of this so you are not inconvenienced.

Salaries

Monthly

You will be paid monthly in arrears and your salary will be paid into your account by the last working day of each month. You will be notified of the payroll cut-off dates each month via email. Any expense claims that are not submitted or authorised by this date will be rolled over to the following month’s payroll.

Pay within 48 hours of receipt from agency

We offer this option for any contractor. You will be paid within 48 hours of payment being received from your client / agency (and allocated to you), via BACS payment which on average will take a further 2 working days to clear in your bank account.